Shipping Policy

Thank you for choosing Natural Earth Private Limited. We aim to deliver all orders safely and on time. Please read our Shipping Policy to understand how we process and dispatch your purchases.

1. Order Processing Time

All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
In case of delays due to high order volume or unforeseen circumstances, we will notify you.

2. Delivery Time

Delivery timelines vary based on location:

Metro Cities: 3–5 business days
Other Cities: 4–7 business days
Remote Areas: 7–10 business days

Delivery times may be affected by courier delays, weather conditions, or public holidays.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping during promotional periods or above a certain order value.

4. Order Tracking

Once your order is shipped, you will receive:

A tracking link
Courier partner details
Estimated delivery timeline

You can track your package anytime using the tracking information provided.

5. Incorrect Address / Failed Delivery

Please ensure your address, pincode, and phone number are correct.
Failed deliveries due to incorrect details may result in:

Delayed delivery
Additional shipping charges
Order cancellation (in some cases)

If a delivery attempt fails multiple times, the package may be returned to us.

6. Damaged or Missing Items

If your order arrives damaged, leaked, tampered, or with missing items, please notify us within 24–48 hours of delivery with photos or videos for verification.
We will arrange a replacement or refund as per our policy.